You can change the currency from currency drop down menu. Prices may change without notice.
Photos, sizes and product information are to represent actual product likeness to our best ability. Please note product may look different from the picture due to cut portion of the fabric used and lighting.
Most kimono and obi sash are vintage one of a kind. Since they are slightly used, they may have small stain spots or imperfections. We try to describe and show them in photos as much as possible.
Orders normally ship in 1-4 business days. Once the order is processed, cancellation will not be accepted. By placing an order, you accept our return policy.
All face masks or clearance items cannot be returned or exchanged.
If the ordered items were unavailable, we will contact you asap and cancel your item/order.
Local pick up can be arranged for customers in lower mainland by appointment if it is possible. Please contact us before ordering.
Sales Tax will be added according to the province in Canada. For internationnal customers, you may be charged import tax and/or duty by your government (you will be responsible for tax and duty imposed by your country).
Damaged items and discrepancies
Claims for damaged or wrong items must be made in writing by email within 3 days from receipt of shipment. For damaged items, please keep all items and packaging in its original state as delivered, email pictures to email@example.com for possible future inspection by carrier. Return shipping method must be by postal service (no couriers due to high brokerage fees).
Please contact us within 3 days of receipt of your order by email. Returned item must be unused in original condition. Customer is responsible for return shipping fee.
Face masks and Clearance Items cannot be returned or exchanged.
Return shipping must be via Postal service in your country. Items shipped via a courier from USA or International destinations will not be accepted. Return items including a packing slip or order #, choose trackable method with insurance and keep a receipt. Package carefully. Items damaged en route will not be accepted for credit. You are responsible for return postage.
There will be a $5 handling fee for returns after number of days indicated above. Refund to your original payment option for the product price (shipping cost will not be refunded) will be issued once the product is received and inspected to be in original condition.
Refused or Undeliverable Package
Any refused or undeliverable package due to address not found will incur both the original and the additional return shipping charges. When package is received back, credit will be given for the purchased item price minus both shipping charges and 10% handling fee.
Warranty and limitations of liability
Pac West Kimono does not offer warranties for products sold on this site.
Pac West Kimono shall not be liable for any damages that result from the use of this site.
Your private information entered on this site will not be shared with any third party or be sold. Your credit card information is not stored on our server. Paypal or Shopify handles your payments.
Use of this site
You may not upload to, distribute, or publish through the site any content deemed obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or objectionable. You may not upload commercial content or use the site to solicit others to join or become members of any other online service or organization.